Parts Warranty

Click the button below to claim warranty.

In the unlikely event a problem arises with your Thumpstar, then below is the warranty information. Thumpstar has been around since 2003 and overall has a 1%(1/100) failure rate on engines and 4%(4/100) on the rest of the motorcycle, which are really good statistics. The good thing about the 50cc to 190cc models is they are really basic and easily fixed.

Thumpstar offers the following Warranties depending on where you purchased the motorcycle and who you purchased it from.

VOID if assembled yourself

MUST Register your warranty as soon as you purchase the motorcycle. Click Here.

Dealer / Mechanic 6 Months Parts Only Warranty [requires assembly receipt and service receipt]

Dealer / Mechanic 6 Months Parts and Labour Warranty [The Labour needs to be negotiated with the Dealer at the time of purchase] [requires assembly receipt and service receipt]

To claim on this Warranty we will need the following “Claim Information” fill out below form.

Picture of the motorcycle

Picture of the problem [Ideally, If you could send us a video that would help our mechanic solve the problem]

Picture of the VIN number

Picture of Dealer / Mechanic Assembly GST Receipt

If it is a engine fault then we require a photo of the engine number

Description of the problem

Dealer 6 Month PARTS Warranty [requires assembly receipt and service receipt]

Thumpstar will offer a 6 months parts warranty for any customer who pays for one of our certified dealers or service agents assemble the motorcycle.

Who pays the freight?

Online Purchase

If you purchased the motorcycle online, then you will need to return the faulty part back to where you purchased it from, if its a minor part then we will write it off and just replace the part for you. We will cover the cost of the freight back to you.

Dealer Purchase

If the motorcycle was purchased through a dealer then we first recommend sending us the “claim information” and we will recommend what to do, if we require the part back then you will need to return the part to the dealer and we will cover the cost of the part to either to you or to the dealer.

You can claim warranty by clicking HERE.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For more information click here.